Use the order number from the confirmation email and the email address the order was billed to. Hand-over to the carrier takes place in Fresno, California.

  • Paid – the payment has settled; the order is waiting for a picker.
  • Packed and labelled – 1–3 business days is the window here; tracking is emailed on dispatch.
  • Out for delivery – carriers need 5–10 business days within the United States.

Use the order number and billing email from your confirmation to look up progress.

Frozen tracking

Report tracking that has not updated in three business days to [email protected] and we will follow it up.

No email yet

A missing tracking email is usually in spam. If not, [email protected] gets you a manual lookup.