Terms of Service
Using this site
These are the conditions on which Tails makes this site available.
Placing an order
Your order is an offer; our dispatch email is the acceptance. Between the two we may refuse for stock, pricing or payment reasons.
Price and currency
We price in US dollars and reserve the right to alter prices. Confirmed orders hold their price. Clear errors are discussed, not charged.
Payment and title
The order is paid at checkout using Visa and Mastercard, American Express and JCB, Apple Pay, Google Pay and Klarna; ownership transfers when the parcel is delivered.
Shipping
Delivery estimates are estimates. These are estimates, not guaranteed delivery dates. Full detail is on the Shipping Policy page.
Return rights
What happens on a return is set out on the Return and Refund Policy page, which forms part of these terms.
Product information
We are a retailer, not a manufacturer. Descriptions follow the supplier, and small variations are normal.
What we are liable for
Except where the law forbids it, our liability for any order is the amount paid, and indirect loss is excluded.
Jurisdiction
These terms fall under the laws of the State of California.
Amendments
The applicable terms are those published when you ordered.
Our email
Reach Tails at [email protected], 60 E Via del Oro, Fresno, CA 93720, United States, or (559) 305-1800 (Mon 11:00–19:00; Tue 11:00–21:00; Wed–Thu 11:00–19:00; Fri–Sat 11:00–20:00; Sun 11:00–19:00).