Cancellation Policy
Cancellation is free and quick if you catch the order in time. Here is how.
Stopping an unpacked order
Unpacked orders can be canceled in full. Write to [email protected]; the money is back within 5–7 business days.
After dispatch
Dispatched orders cannot be canceled. Refuse delivery or return the item under the return policy.
Dropping one item
One item out of several can be canceled before packing, with the shipping recalculated accordingly.
When we cancel
Sometimes we cancel an order ourselves – stock that turns out to be unavailable, a pricing error, or a payment our processor flags. You are told by email and refunded in full within 5–7 business days.
Back-orders
You will not find subscriptions or back-orders in our catalogue – only items ready to ship.
Getting in touch
Email [email protected] with the order number to cancel; (559) 305-1800 is staffed Mon 11:00–19:00; Tue 11:00–21:00; Wed–Thu 11:00–19:00; Fri–Sat 11:00–20:00; Sun 11:00–19:00.